New GPT-3.5 Enabled Features Within its Customer Service Platform
Intercom launched three new automation-first features built using OpenAI's GPT-3.5 technology, the same model that powers ChatGPT. Over one hundred customers are already using and testing the features within the Intercom Inbox and its Articles product in a limited Beta, with wider availability to come this year.
The new features include:
- Composer AI
- Conversation summarization
- Article generator AI