Intercom launched three new automation-first features built using OpenAI's GPT-3.5 technology, the same model that powers ChatGPT. Over one hundred customers are already using and testing the features within the Intercom Inbox and its Articles product in a limited Beta, with wider availability to come this year.

The new features include:

• Composer AI
• Conversation summarization
• Article generator AI

Source: https://www.prnewswire.com/news-releases/intercom-announces-new-gpt-3-5-enabled-features-within-its-customer-service-platform-301733799.html