New GPT-3.5 Enabled Features Within its Customer Service Platform

About Intercom

Intercom launched three new automation-first features built using OpenAI's GPT-3.5 technology, the same model that powers ChatGPT. Over one hundred customers are already using and testing the features within the Intercom Inbox and its Articles product in a limited Beta, with wider availability to come this year.

The new features include:

  • Composer AI
  • Conversation summarization
  • Article generator AI


Intercom screenshots

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