GPT-3 Powered Customer Feedback Analysis
Chatdesk creates software that help companies deliver better customer support, drive sales growth and scale efficiently
Chatdesk use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.
What is Chatdesk Trends and how does it use GPT-3?
Chatdesk Trends is a free dashboard that automatically analyzes customer feedback across email, chat, social media, reviews, surveys and more. We use Natural Language Processing (NLP) and Deep Learning algorithms to automatically tag messages in real time. We have a machine learning model and alogrithm for each industry that we serve including Fintech, Fashion, Beauty, Pets, Airlines and more. The dashboard can be used by anyone in an organization including Customer Experience, Marketing, Fulfillment, Product, etc. You can have unlimited users on your free dashboard and no python, data science, HTML or SQL experience is needed on your team!
For Chatdesk Trends, we use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.
For example, one of our customers, The Black Tux, gets a lot of messages about sizing of clothing. Here’s how we use GPT-3 to summarize those messages:
First, all the messages are indexed in our semantic search engine, which means we can quickly search for messages that mention “sizing”, as well as related words like “sizes” or “size.”
However, not all of these messages will be feedback that’s useful to include in our summary.